Job Description

Description

Position at TPG Pressure Inc

Responsibilities

• Calling customers with past due invoice and schedule payments
• Creating and maintaining credit history files
• Supporting the collection efforts/calls for accounts receivable portfolio
• Documenting daily collections activity
• Researching account disputes and billing discrepancies - Quote vs Layout vs Invoicing
• Performing account/payment reconciliations
• Identifying delinquent accounts requiring management collection efforts
• Calculate interest and storage charges on past due accounts
• Resolving short Payments
• Running IFS Reports for Aging, and Cash Receipts
• Working with Corporate on payment/remittance information
• Management of 3rd Party Collections Database

Skills

• Strong Communication Skills, time management, Microsoft Office Experience. Good communications skills. Ability to perform Cold Calls and Inquisition Skills.
• Open to Feedback/Criticism. Detail/Goal Oriented. Organization skills. Good at building Rapport. Team Oriented. Problem Solving skills. Proficient computer & Typing Skills

Knowledge

• Knowledge of IFS is a plus, but must show proficiency with an ERP system with regard to collection efforts.
• Two years of collection experience with a company equal in size to us.
• Collection certification. Worked in customer service and/or retention department in a retail or SMB environment.

  Education

  • Associates Degree, Collections Professional Certificates, Certificate of Authority, Collections Agency bond, Debt Collection License.

  Work Environment:
  This job operates in 100% in the office. Office environment routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually quiet.

  Physical Demands:
  N/A or light does not exceed >20lbs of Lifting.

  Additional Requirements:

  Work: 8-5pm. No travel other than commute to work. Phone communication outside of work hours. Primarily English speaking.

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