Job Description

1909 West 2nd Street, Roswell, NM 88201Automotive Service ManagerCompetitive, Negotiable Salary + Bonuses + Great Benefits! Hiring ImmediatelyService Department/ Service Management Experience RequiredRoswell Hyundai is HIRING NOW and looking for an experienced and results-driven Service Manager to help lead our winning team! In this role, you'll be the driving force behind our dealership's service department--overseeing daily operations, managing and mentoring service advisors and technicians, and ensuring a world-class service experience for every customer. With a competitive compensation plan, generous performance-based incentives, and the ability to drive strategic growth, your hard work will be well rewarded!Why Roswell Hyundai?At Roswell Hyundai, we take pride in delivering an exceptional ownership experience by offering top-tier Hyundai service backed by outstanding customer care. With years of experience helping Ruidoso, Artesia, Lovington, and Carlsbad drivers with all their automotive needs, we're dedicated to excellence, innovation, and fostering a collaborative, team-driven environment. We believe in investing in our employees and providing ample opportunities for growth, success, and long-term career development. If you're ready to take the next step in your automotive career and lead a high-performing service team, apply today and become part of the Roswell Hyundai leadership team!We Offer:Industry-leading Pay Plan PLUS Incentives & Bonuses! Pay is negotiable for the right candidate--Tell us about your experience in your interview!Comprehensive benefits package - Medical, Dental, Vision, & 401(k) with company matchPaid training & professional development - we invest in your successCareer growth opportunities - promotions from within & leadership training programsEmployee discounts on vehicles, service, and partsA positive, team-driven work environment with strong leadership supportPaid vacation and paid sick leave for a healthy work-life balanceResponsibilities - Service Manager:Lead and manage daily operations of the automotive service departmentSupervise, train, and support service advisors, technicians, and support staffEnsure timely and accurate completion of vehicle repairs and maintenanceDeliver exceptional customer service and maintain high customer satisfaction scoresResolve customer concerns quickly and professionallyMaximize department profitability through effective labor and parts sales strategiesMonitor service KPIs including repair order count, hours per RO, and CSI scoresEnforce compliance with manufacturer policies, warranty guidelines, and safety proceduresCollaborate with parts and sales departments to ensure smooth internal processesImplement continuous improvements to increase efficiency and service qualityMaintain accurate records of all repair orders, estimates, and invoicesEnsure the service department remains clean, organized, and OSHA compliantQualifications/Requirements - Service Manager:3+ years of experience as an Automotive Service Manager or similar leadership roleProven ability to lead high-performing service teams in a dealership or auto repair settingStrong knowledge of automotive repair procedures and service operationsExceptional communication, interpersonal, and customer service skillsProficient in using dealership management systems (CDK, Reynolds & Reynolds, etc.)Ability to manage multiple priorities in a fast-paced environmentResults-driven mindset with a focus on meeting department goals and targetsValid driver's license with a clean driving record requiredHigh school diploma or GED equivalentPlease upload your resume and complete the online assessment for priority consideration!Must be authorized to work in the U.S. without sponsorship and be a current residentMust pass pre-employment testing to include background checks, MVR, and drug screen.We are an Equal Opportunity Employer.All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

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