Job Description

Salary Range: $150,000 - $210,000

Job Posting End Date: June 16, 2025

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is  hybrid . This means you will be expected to report to one of our Aflac offices located in Maine for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership. 

What does it take to be successful at Aflac?

• Acting as a Champion for Change

• Acting with Integrity

• Communicating Effectively

• Demonstrating Initiative

• Developing Talent

• Managing Performance

• Pursuing Self-Development

• Serving Customers

• Supporting Change

• Supporting Organizational Goals

• Working with Diverse Populations

What does it take to be successful in this role?

• Extensive knowledge of operating principles and methodologies applicable to claims, training, and risk management; expert knowledge of Aflac’s mission, objectives, and procedures across various departments, and the framework in which the program operates; applies a high degree of skill in applying knowledge to the analysis and resolution of complex or sensitive claims related problems.

 • Broad knowledge of federal, state, and local regulatory and industry requirements; knowledge of legal and medical terminology; understanding of principles and practices of organization, administration and management

 • Knowledge of budgeting and expense control to plan, implement, and maximize funds expenditure while maintaining and improving quality standards.

 • Knowledge of employee relations to handle employee issues proactively.

 • Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques.

 • Successful completion of Aflac’s management development training or equivalent management/leadership training.

 • Strong project management, leadership, and practice development skills.

Education & Experience Required

• Bachelor's Degree Business Administration or a related field

•10 years of professional job-related experience.

•8 years of management experience.

• Broad knowledge of Paid Leave Absence and Disability products and system.

Or an equivalent combination of education and experience

Education & Experience Preferred

• Master's Degree in a related field.

• Insurance industry designations.

Travel

Less than or equal to 25%

  Principal Duties & Responsibilities

• Provides strategic direction and leadership to teams dedicated to the state leave plan to ensure the retention and growth of the account; manages client expectations to ensure exceptional program performance.

 • Ensures compliance to account mandated services’ standards, best practices, and client service requirements, including evaluation and support of technology capabilities needed to enable business processes.

 • Conducts necessary regulatory negotiations, ensuring applicable state, federal, and insurance industry rules, regulations, and guidelines are followed, and recommends changes in interpretation and practices when appropriate.

 • Directs the planning and implementation of policies, objectives, and activities of departments to ensure continuing operations, maximize returns on investments, and increase productivity.

 • Provides oversight of business unit key performance indicators, inventory management and performance guarantee tracking.

 • Directs the development of an organizational framework and provides the necessary leadership to ensure the ongoing availability of a qualified and motivated staff to meet current needs and planned future growth; develops succession plans for key positions.

 • Develops long-range visionary strategic plans and annual budgets for the areas within scope of responsibility and ensures that operations are managed within authorized budgets; advises, develops, reviews, and approves budgets, plans, and business goals.

 • Reviews and interprets performance against operating plans and standards for the division; provides information and reports to subordinates on interpretation of results and approves changes in plans; presents monthly reports on performance, and develops and presents matters requiring decisions to key management team for the division.

 • Performs other duties as required.

Total Rewards

The salary range for this job is $150,000 to $210,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

  At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate. 

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.

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