Job Description

Job Description

Job Description

Care Coordinator II (Remote | Central Time Zone)

Schedule: Monday - Friday, 8:00 AM to 5:00 PM CT

Overtime: 5-10 hours/week (subject to business needs)

Employment Type: Full-Time

We're improving care delivery with a focus on convenience, professionalism, and patient-centered solutions-and we're looking for dedicated professionals to help us make it happen.

As a Care Coordinator II , you will support members of the STAR PLUS Waiver population by coordinating essential medical equipment and services that improve quality of life. This is more than just a coordination role-it's a chance to directly impact lives through education, advocacy, and compassionate support.

Why This Role Stands Out

• You'll work remotely , supporting members across Texas while operating on a predictable Monday-Friday schedule
• You'll have the opportunity to develop specialized knowledge in Durable Medical Equipment (DME) and adaptive aids
• This is a mission-driven role where your coordination efforts ensure vulnerable individuals receive the care and tools they need to live healthier, more independent lives

What You'll Do

• Conduct outreach to members by phone or home visits to review care plans, offer education, and assess needs
• Coordinate DME, medical supplies, and services by working directly with PCPs, DME vendors, and members
• Assist with scheduling, documentation, and tracking delivery and satisfaction of equipment
• Support care transitions by communicating with care managers, providers, and caregivers
• Educate members on healthcare benefits, eligibility, and next steps
• Maintain thorough, compliant documentation according to regulatory standards
• Respond to member inquiries and make referrals to additional support services as needed

What You Bring

Required:

• High School Diploma or equivalent
• At least 1 year of experience in customer service, managed care, or a healthcare setting

Preferred:

• Experience working with DME coordination or within a healthcare system
• Prior remote work experience
• Strong organizational and communication skills

About Dean's Professional Services

Dean's Professional Services is a national, award-winning staffing solutions firm. Since 1993, we've placed over 50,000 professionals across the U.S., matching skilled talent with meaningful opportunities. We're proud to support individuals in finding career paths that reflect their experience, goals, and values.

Learn more about us at .

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