Job Description

Job Description

For over four decades, Evans has been the global leader in providing innovative solutions for mission-critical operations. We serve a diverse client base, including public safety, aviation, process control, utilities, and technology, as well as numerous government agencies. With the industry’s largest portfolio of projects worldwide, serving 15 industries, it’s our proven methodology, strict quality standards, and experience that make the difference for our customers.

As a hands-on help desk support technician, you will have strong technical and analytical skills combined with advanced troubleshooting skills to ensure the Evans’ desktop computing environments and end users are operational and secure in a 24/7/365 environment. The Role requires the ability to quickly analyze, prioritize and then troubleshoot and quickly resolve multiple complex technical issues in a timely manner while effectively communicating with employees across business disciplines in multiple departments.

Key Responsibilities

• Day to day monitoring and management of the Evans help desk ticketing system

Including:

• First response (email, phone and in person) to all employee support tickets in a timely manner
• Escalation of tickets to level 3/senior support when and if required.
• Detailed documentation in ticketing systems of all interactions throughout successful resolution of each submitted support ticket.
• Daily Pro-active Management of all Evans hardware, software, and peripheral assets including:
• Maintaining accurate inventories of desktops/laptops and all corporate software using GLPI inventory system
• Installing, updating, and patching all corporate software on desktops and laptops including
• Office 365/Teams
• Autodesk Suite
• ESET
• TeamViewer
• GLPI Inventory Agent
• OpenVPN
• Other Manufacturing Software Suites
• Troubleshooting, repairing, replacing all desktop and laptop hardware and peripherals
• Updating/patching/upgrading desktop operating systems (windows 10/11)
• Use remote tools (TeamViewer) to troubleshoot and support all remote workers (Canada/US/Europe/China)

Qualifications

• Intermediate Level (3-5years) Daily hands-on experience with the following technologies:
• Windows 11, Windows 10, Linux (ubuntu) operating systems
• Autodesk – Inventor/Vault/AutoCAD/3dsMax/Revvit
• OpenVPN
• ESET Antivirus and Endpoint Security
• Unifi Wi-Fi products
• Microsoft office 365 / Microsoft Teams /SharePoint / Microsoft Voice for Business
• Active Directory User Management / DNS / DHCP / Group Policies
• Windows PowerShell is considered a plus
• Spiceworks HelpDesk Ticketing System
• GLPI Inventory Management
• PDQ Software Deployment
• Microsoft Intune experience considered a plus

Education/Experience

• College or technical diploma or university degree in the field of computer science and 2 - 5 years of equivalent and relevant experience.
• Certifications in Microsoft desktop operating systems considered a plus
• Hands on Experience with troubleshooting and management of all windows desktop operating systems.

Special Requirements

• Ability to work evenings and weekends as required
• Must have reliable transportation to get to/from office on a daily basis and weekends as required.
• This role is a M-F 8:00am to 4:30pm in-office role, remote access is only provided for after-hours support as required.

Evans is an Equal Opportunity Employer.

Our mission is to ensure that our workforce is both diverse and inclusive

We seek employees from a diverse talent group, if you are a member of a minority population, we encourage you to apply at Evans!

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