The IT Support Specialist provides comprehensive IT help desk and technical support for a global technical assistance program. This role encompasses hardware, software, network, cybersecurity, email systems, and equipment logistics. The position requires a deep understanding of M365 hybrid environments, Windows troubleshooting, and cloud security best practices.
Location:District of Columbia, United States
Responsibilities:
- Provide hardware, software, and network support for global staff.
- Ensure governance and information assurance/cybersecurity compliance.
- Deliver IT services, including remote technical support, device troubleshooting, patching, and IT asset provisioning.
- Manage IT inventory, software/hardware maintenance, and Audio/Video equipment.
- Provide email support, including account creation, updates, deletions, and archiving.
- Support, maintain, repair, and replace IT assets.
Required Skills & Certifications:
- Deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA.
- Proficiency in Windows troubleshooting and device support.
- Skilled in Microsoft 365 administration: Exchange Online, Teams, SharePoint, OneDrive, Groups.
- Experience with Adobe, Power BI, Power Automate, Visio, Planner, Project.
- Experience installing, configuring, and supporting laptop and mobile devices.
- Experience with remote support tools (Remote Desktop, Zoom, MS Teams).
- Knowledge of cloud security best practices and compliance.
Preferred Skills & Certifications:
- Experience supporting a hybrid work environment with globally deployed staff.
- Strong communication and interpersonal skills.
- Ability to work under deadlines and adapt to changing circumstances.
- Collaborative team spirit, cultural sensitivity, and a strong desire to learn.
- Minimum 7 years of IT support experience.
- Bachelor's degree in IT or related field.
- Relevant certifications (e.g., CompTIA, Microsoft, ITIL).
Special Considerations:
- The person selected will be hired under a personal services contract.
Scheduling:
- Not specified.
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