Job Description

A dynamic and growing business services company in El Paso is seeking a highly skilled and proactive IT System Administrator to manage its technology infrastructure. The ideal candidate will bring strong technical expertise, especially in Office 365 and Windows OS, and thrive in a fast-paced setting where they may support strategic IT initiatives and executive-level users.

RESPONSIBILITIES AND DUTIES:

• Maintain and administer Active Directory and user account access.
• Provide expert-level support for Microsoft Office 365, including Outlook, Teams, Excel, Word, and PowerPoint.
• Manage and monitor Windows 10 and 11 environments, ensuring reliability and compliance.
• Support hybrid infrastructure with a focus on Azure cloud and VMware virtualization.
• Assist with upcoming IT projects, including a company-wide PC refresh and RingCentral phone system implementation.
• Implement system enhancements and upgrades to improve network performance and security.
• Administer backups, recovery processes, and virus protection protocols.
• Maintain system documentation and support ticket tracking.
• Evaluate new product releases for compatibility with existing systems.
• Collaborate with internal teams and vendors for issue resolution and IT strategy.
• Ensure compliance with internal IT policies and security protocols.
• Provide high-touch support to company executives with professionalism and discretion.
• Participate in after-hours and weekend support as necessary.

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s degree in computer science, information technology, or related field preferred.
• Must have a minimum of five (5) years’ experience supporting Windows Operating Systems, especially Windows 10 and 11.
• Must have extensive expertise in Microsoft Office 365 (Outlook, Teams, Excel, Word, PowerPoint) & deep familiarity with Windows OS (10 & 11).
• Experience providing IT support to executive-level users highly preferred.
• Must have Strong interpersonal and customer service skills.
• Experience in hybrid environments (on-prem/cloud) with a focus on Azure .
• Strong working knowledge of VMware virtualization platforms.
• Proven ability to manage multiple priorities while maintaining high service levels.
• Ability to lift, carry, push, and pull up to 40 pounds.
• Applicants may be subject to a background check.*
• A pre-employment drug screening is required as a condition of employment.

*A conviction does not automatically disqualify you from employment. We will consider factors such as your age at the time, the timing and nature of the offense, its seriousness, and any rehabilitation efforts when determining your suitability for the role.

Sparrow Company, Executive Search and Staffing, is an Equal Opportunity Employer.

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