Job Description
Job Description
Job Description
Benefits:
- 401(k)
- Competitive salary
- Employee discounts
- Paid time off
- Training & development
Under direct supervision of the physician(s), the practice manager oversees the practices day-to-day operations. In conjunction with the physician(s) and professional advisor(s), makes critical business decisions to expand the practice, increase profitability, and better meet the local communitys needs.
ROLE & RESPONSIBILITIES Practice Operations - Works with physicians to develop business strategies and patient services.
- Designs, implements, and regularly reviews workplace policies and procedures to ensure the practice complies with federal, state, local, and other laws and regulations.
- Liaises with other members of the practice team to ensure they have the necessary support.
- Oversees daily practice operations, including appointment scheduling, billing procedures, debt collections, maintenance and cleaning, security, and occupational health and safety.
- Coordinates team members time off in a manner that supports necessary daily functions.
- Maintains practice equipment and orders medical supplies as well as office supplies.
- Controls the inventory and maintenance of medications and medical equipment.
- Manages incoming correspondence.
- Maintains working knowledge of all health information management issues, such as HIPAA and all other relevant health regulations.
Financial - Works with a professional advisor to manage practice and department budgets.
- Works with the physician owner to ensure the availability of funds for operational consistency.
- Provides supporting documentation for audits.
- Processes bi-weekly payroll.
- Manages company 401k documents and distribution processing.
Human Resources - Leads a team of receptionists, medical records professionals, clinical support staff, and others as applicable.
- Coordinates hiring new team members, negotiating benefits, developing personnel policies, and resolving conflicts.
- Maintains job results of direct reports by counseling and disciplining employees, planning, monitoring, and appraising job results. Conducts performance evaluations and recommends personnel actions; motivates team members to achieve peak productivity and performance. Coordinates employment termination when necessary.
- Manages team member schedules and work hours.
- Verifies all overtime, holiday, vacation, and ancillary reimbursable hours
Medical Records - Manages patient records and information system, guaranteeing medical records are stored properly.
Marketing and Customer Service - Oversees marketing of the practice brand and ensures customer satisfaction.
- Interacts with patients and gains customer feedback about the practice.
- Addresses patient complaints in a compassionate and timely fashion.
- Manages the production of patient brochures, newsletters, other correspondence, and marketing and advertising material.
Quality Programs - Supports quality program initiatives across practice operations.
Billing - Follows up on any issues regarding the accuracy and completeness of claims.
- Audits current procedures to monitor and improve the efficiency of billing and collections operations.
- Ensures that the activities of the billing operations are conducted consistently with overall department protocol and follow federal, state, and payer regulations, guidelines, and requirements.
- Participates in the development and implementation of standard operating policies and procedures with support from billing team members.
- Reviews and interprets operational data to assess the need for procedural revisions and enhancements.
- Analyzes trends impacting charges, coding, collection, and accounts receivable. Takes appropriate action to realign team members and revise policies and procedures.
- Responsible for physician credentialing actions.
- Understands and remains updated with the latest coding and billing regulations and compliance requirements.
Professional Growth - Maintains professional and technical knowledge by attending educational workshops, reviewing publications, establishing personal networks and participating in professional societies.
General - Protects the organization by keeping information confidential.
- Accomplishes the organizations mission by completing related results as needed.
- Complies with federal, state and local legal requirements by studying policies, enforcing adherence to them, filing reports, and advising management on needed actions.
- Contributes to team effort by accomplishing related results as needed.
QUALIFICATIONS AND REQUIRED SKILLS - Bachelors or associate degree in business or health management (or similar).
- Instead of a degree, five to seven years of experience in practice management will be accepted.
- Prior three to five years of experience with medical practice management and medical billing and coding.
- Proficiency in the following areas:
- Microsoft Office.
- Electronic health record technology.
- Data entry.
- Customer service, including process and people management.
- Negotiation.
- Reporting and financial data.
- Organizational and leadership capabilities.
- A high degree of accuracy, attention to detail, and thoroughness.
- Decision-making and problem-solving skills.
Job Tags
Holiday work, Local area,