Job Description

JOB PROFILE SUMMARY:

The Medical Staff Liaison - provides essential administrative support to SCP Health's (SCP) daily operations. The primary objective of the MSL-Contractor is to collaborate with Company Medical Staff Services team members to perform tactical, transactional duties to increase the velocity and drive efficiency for the Clinician onboarding process. The MSL-Contractor may be assigned the duties below in whole or in part to help achieve positive outcomes.

JOB DESCRIPTION:

Responsibilities:

• ONBOARDING
• The total onboarding cycle time goal for Clinicians is 80 days which provides 20 days for the internal onboarding process and 60 days for the SCP/CSP Client. The MSL-Contractor can positively impact the internal onboarding cycle time through effectively managing the key tasks outlined below:
  • From Agreement Signed to start Defect Analysis = 1 Business Day
  • From Defect Analysis Complete to Sending Request and Release = 1 Business Day
  • From Sending Request and Release to Request and Release Received = 3 Business Days
    • Follow-up on Request and Releases outstanding longer than 3 days
  • From Request and Release Received to PSL2 Complete = 4 Business Days
    • Perform data entry of updated credentials data into Clinician's database record.
    • Data entry of CV (CV parser)
• MSLs to attach credentials in shared drive, Credentialing folder then Offshore Staff will upload into Qgenda Credentialing
• Request Certificates of Insurance (for clinicians onboarding at accounts where SCP Health provides the malpractice insurance coverage)
• Credentials expiration monitoring activity to include medical License, DEA, and Board Certification.
• Advise Manager of Clinician non-responsiveness as well as questionable information received, and any issues identified during the renewals.
• Complete requests for verification of affiliation/employment
• Inventory Management & Control (MSS Candidate Pipeline)
  • For system and/or sister sites which share privilege dates, manage the data entry details from Defect Analysis to Privilege Date
  • Monitor and maintain daily operational reports to ensure data quality.

• Follow-up to secure privilege approval letters (select accounts that can be verified via Websites)
• Create and configure Docusign templates utilized by Medical Staff Services team members.
  • Map the required fields so relevant Salesforce data fields appropriately reflect on the configured templates.
  • Make timely and appropriate changes to DocuSign templates using data quality reports.
• OTHER
• Maintain confidentiality of privileged information.

• Promote, enforce and uphold data integrity.
• Maintain accurate database information and perform data quality cleanup activities, as needed.
• Provide excellent customer service and serve as a key contact to Medical Staff Services team members.
• Communicate frequently with internal customers.
• Provide consistent and thorough updates to Business Operation's team members and Clinicians.

Knowledge, Skills, and Abilities:

• Ability to work independently and to prioritize and manage multiple projects in a deadline-driven environment.
• Ability to apply critical and strategic thinking in solving issues/concerns.
• Ability to organize, prioritize, and manage time.
• Ability to communicate effectively at all levels within the organization.
• Must have excellent written and oral communication skills.
• Knowledge of the hospital credentialing process and physician scheduling process
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint, Windows, Outlook)

EDUCATION (Required and/or Preferred):

• Bachelor's degree (B.A.) or equivalent experience

WORK EXPERIENCE/QUALIFICATIONS:

• Proficient computer skills, experience in MS Office, including Word, Excel, PowerPoint, Sales Force, Docusign, and Conga Action Grid

Job Tags

Similar Jobs