Job Description
Job ID: 9153
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Benefits Operations
Date Posted: Apr 9, 2025
Description JOB TITLE: Operations Analyst-Benefits
SALARY RANGE : $45,125-$56,406
DEPT/DIV: MTA Business Service Center, Benefit Operations Department
SUPERVISOR: Manager, Benefit Operations
LOCATION: 2 Broadway, New York, NY 10004
HOURS OF WORK: 8 Hours per day
DEADLINE: Until filled
**This position is represented by the Transportation Communications Union (TCU) SUMMARY: This position will administer and support the activities and process transactions for the Human Resources Employee Benefits area .
RESPONSIBILITIES: - Gather, validate and maintain data and other transaction inputs
- Gather forms and track status
- Enter transactions in PeopleSoft and the service request management tool
- Retrieve, index and review scanned documents and forms
- Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries
- Integrate across COE teams to document, research and resolve basic issues and errors as assigned
- Understand when to resolve or escalate to supervisor
- Perform / support cyclical processing and period end activities
- Complete assignments as delegated by supervisor
- Comply with MTA and departmental policies, practices, and procedures
- Develop and update operating procedures and training materials as needed
- Understand the MTA and departmental vision including how individual responsibilities fit into long-term strategies
- Track and report status of work
- Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
- Support other team members as appropriate
- Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
- Adhere to team budget
- Identify and implement continuous improvement initiatives as assigned
- Participate in user groups as necessary
- Identify and document input to knowledge management tool
KNOWLEDGE, SKILLS, AND ABILITIES: REQUIRED QUALIFICATIONS - Possess specific work experience for HR Benefits
- Working knowledge and use of PeopleSoft or related database software
- Ability to work in a team environment
- Ability to process requests consistently with general supervision
- Ability to assess problems and promptly resolve or identify the appropriate team to resolve
- Strong verbal and written communication skills
- Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization
- Strong time management skills and ability to manage individual assignments
- Strong attention to detail
- Ability to handle sensitive situations and maintain a high degree of confidentiality
PREFERRED QUALIFICATIONS: - Understanding of MTA HR policies and procedures
- Familiarity with performance metrics and the ability to meet identified targets
- Working knowledge of service request management tools
- Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications
EDUCATION AND EXPERIENCE: REQUIRED - Minimum one (1) year work experience in human resources, benefits processing, pensions, customer service or related field.
- High School Diploma or GED
PREFERRED EDUCATION AND EXPERIENCE: - Bachelor's or Associate's degree with relevant experience in Business or related field An equivalent combination of education and related experience will be considered.
- Shared Services experience
OTHER INFORMATION: Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
EQUAL EMPLOYMENT OPPORTUNITY: MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply. Metropolitan Transportation Authority
Job Tags
Temporary work, Work experience placement,