Job Description

Position Summary : Supports external PMA personnel attending to daily queries and issues as well as unique customer issues. Provides excellent inter-departmental coordination to ensure seamless PMA workflow practices. Owns and maintains various back office roles and processes.  

Essential Duties and Responsibilities :

• Respond to customer requests in assigned territory for quotes or orders
• Provide order confirmations, confirms detail order information
• Process machine orders received by telephone, email and internal generation
• Provide regular order status update to the customer and sales representatives. 
• Communicates delivery dates and coordinates delivery 
• Addresses customer by telephone, email or in person to provide information about products or services  
• Aids customers with resolutions for sales, service, or any customer issues 
• Follow up and confirm receipt of final signed sales agreements. 
• Ensures orders are being processed in timely manner per customer agreements. 
• Helps spearhead resolving external sales personnel customer and product challenges. 
• Responsible for release of order confirmation once order has been received. 
• Train in SalesForce.com 
• Active as a POINT OF CONTACT for their region assigned 
• Request copy of trade-in title prior to shipping new units. Follow up on receipt of the original title after the new unit is delivered 
• Contact customer after order is received to obtain finance company information. 
• Prepare all documents for finance companies 3 weeks prior to shipment. 
• Follow up on pre-delivery payment . 
• RSD go to person, on occasion, for day-to-day issues… inter-departmentally.  

Qualifications :

• 1-2 years’ experience in related field of work scope. 
• Excellent communication skills, written and oral, and a willingness to help attitude. 
• Self-motivated and proactive and easy to interact with. 
• Strong time management skills with the ability to meet hourly and daily deadlines. 
• Self-starting, capable of working independently and under pressure while facing changing priorities,
  also functioning and contributing as part of a fast-paced team. 
• Strong organizational skills and attention to detail.  
• Excellent internal and external customer relationship skills. 
• Strong computer knowledge. 
• Reliable. 
• Experience with SAP and SalesForce a plus but not mandatory 
• Cross-functional collaboration skills

Education/Certification/Training : 

• 4 Year college degree preferred
• Mandatory safety training (see “Total Compliance Management” program)
• On-the-job training

Physical Demands :

• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle or touch; frequently required to push and pull.
• Ability to regularly lift and/or move 15+ pounds.
• Specific vision abilities required by this job include close, peripheral, and the ability to focus.

Work Environment :

• While performing the duties of this job, the employee is in a typical office environment; occasionally exposed to noise, dust, and chemicals.
• Safety glasses/goggles must be worn at all times while in designated areas of shop.
• Proper closed toe and heel footwear is required while in the shop.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.

Benefits we offer:

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company paid Short term/Long term Disability
• Paternity Leave
• 401K plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program

PI302d776ab8ce-30492-38816480

Job Tags

Similar Jobs