Job Description

Job Title - Technical Writer

Location - Santa Clara, CA

Duration - 8+months

Key Responsibilities:

• Gather technical information from experts and simplify complex details.
• Develop and maintain guides, specifications, best practices, support content, and more.
• Ensure technical accuracy and usability of content through research and labs.
• Establish and maintain templates, style guides, and standards.
• Review and edit content for grammar, style, and formatting.
• Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow.
• Manage multiple projects and collaborate effectively with the team.
• Create structured content and manage version control within a DITA ecosystem.
• Troubleshoot and resolve DITA-related technical issues.
• Train colleagues on DITA best practices and tools.
• Collaborate with Learning & Development to align documentation with training.

Experience Needed:

• Bachelor’s degree or equivalent in writing, content creation, or communication.
• 5+ years of technical writing experience.
• Exceptional writing, editing, and verbal communication skills.
• Experience with document formatting tools like WYSIWYG, HTML, and DITA.
• Proficiency with DITA environments and XML authoring tools.
• Strong project management and time management skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with Confluence/Jira, Google Suite, and Smartsheet.
• Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
• Background in networking/data storage.
• Experience with Knowledge-Centered Services (KCS).

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