Job Description

Manages and mentors a team of Trainers engaged in all activities associated with the development, testing, maintenance and delivery of customer training programs. Conducts in-person and online training for program applications, provides conference support. Oversees the creation and maintenance of training materials. Clearly communicates technical and non-technical information to beginner, experienced, and expert users, application owners, and other employees. + Reviews course content and objectives and evaluates the effectiveness of training presentations and programs. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement. + Delivers presentations and trainings using acceptable methods and techniques including in-person training, online training, and train-the-trainer formats. + Oversees the development of quizzes and surveys to conduct training analysis to determine the effectiveness of trainings. + Manages the design and development of instructional materials for new and existing trainings such as lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials that are effective in assisting adults, uniformed personnel, ASM clients, and other ASM employees learn technical applications. + Attends conferences at request of the customer. Performs all responsibilities required to obtain required booth space and coordinate all corresponding booth necessities (tables, chairs, electricity, and other items/services). Gathers, maintains, and ships all booth materials and equipment to and from the conference site. While onsite, discusses the capability and benefits of the applications to current users and potential new customers. + Quickly adapts and overcomes short-notice customer requests, changing training environments, training software malfunctions, lack of internet availability, and other possible difficulties during training. + Reviews revisions to documentation materials made by Trainers based on feedback received from subject-matter experts, team members, and other writers. + Works onsite at military CONUS and some OCONUS locations, locally at ASM, and other locations as requested by the customer. + Coordinates with functional analysts, application owners, and/or subject matter experts to develop lesson plans, practical exercises, learning objectives, handouts, and other materials for new training courses. + Builds the travel schedule and conducts monthly meetings to assign trainers to the appropriate training sessions. + Tracks and maintains the travel and Other Direct Cost Budgets (ODC) authorizations for submission to the Contracting Officer Representative (COR) and the Contracting Officer (CO) + Creates and reviews expense authorizations before travel and expense reports upon completion of travel. + Analyzes and measures the performance of a training program. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant years of experience. + DoD Instructor Certification preferred + 4-6 years of experience as a trainer for technical projects with 0-2+ years of management experience. A combination of equivalent education and experience may be considered. **Other Job Specific Skills** + Presents a polished and professional demeanor which allows the individual to interface and clearly communicate both technical and non-technical information effectively to beginner, experienced, and expert users. + Demonstrated skill in analysis and measuring the performance of a training program. + Demonstrated ability to mentor, coach and provide direction to a team of employees. + Communication skills must be superior to display enthusiasm with a calm and professional demeanor. + Skilled in writing concise, logically and grammatically correct training programs and correspondence dealing with complex subject matters. + Must be detail oriented and should utilize their professional experience within the field to keep trainings on schedule + Must be an advanced user of Microsoft Office suite of programs including Word, Excel, PowerPoint, and Outlook, and Adobe products such as Adobe Connect and Adobe Acrobat Pro. + Possess strong listening skills as well as presentation skills, and should be comfortable conducting Q&A discussions with users and other stakeholders to collect application feedback and concerns. + Must be well organized and have good interpersonal skills. + Needs to travel 40%-75% of the time per month with some months being less and some possibly more. Travel will usually be scheduled at least one month in advance but may occur with little notice depending on availability. + Ability to adjust and change focus and/or priority as well as the ability to successfully multi-task as needed and set priorities as needed. + Knowledge of and prior experience with the Army or in a military health care setting is a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $76,000-$115,400 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

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