Job Description

Job Title: Training Manager

Location: Remote in Honduras

Type: Full-Time

We're looking for a strategic and execution-oriented Training Manager to build and lead product education programs, empowering our clients' customers to succeed with onboarding through renewal and expansion. This critical role is execution-focused, responsible for delivering high-quality educational materials and programs that drive product adoption, reduce churn, and transform customers into advocates.

You'll collaborate cross-functionally with Customer Success, Product, Sales, and Marketing teams to develop and execute a world-class product education strategy tailored to contractors, small business owners, and internal stakeholders.

• Become the Expert: Serve as the primary subject matter expert
• Knowledge Base Ownership: Ensure at least 98% platform coverage with 98% content accuracy.
• Develop Educational Content: Execute comprehensive strategies covering onboarding, training, and ongoing education.
• Create Scalable Programs: Build self-service learning experiences including guides, videos, webinars, and certifications.
• Cross-Functional Collaboration: Work closely with Product, Customer Success, Sales, and Marketing to align educational content with customer needs and product updates.
• Internal Training: Ensure internal teams are equipped with the necessary training, resources, and documentation to effectively support and educate customers.

• Experience: 2+ years in Customer Education, Customer Success, Learning & Development, or similar roles, ideally within a SaaS or startup environment.
• Content Creation Skills: Excellent writing, video production, and on-camera presentation skills (Loom, webinars, YouTube).
• Communication: Exceptional storytelling and communication abilities.
• Program Execution: Proven track record of successfully implementing scalable customer education programs from the ground up.
• Customer Orientation: Experience with small businesses or non-technical user segments preferred.
• Project Management: Strong organizational, project management, and collaboration skills.
• Adaptability: Comfortable in a fast-paced, agile, remote-first team setting.

• Experience with contractors, home services, or field service software.
• Familiarity with Notion, Loom, HubSpot, or Intercom.
• Background in education, instructional design, implementation, or adult learning theory.

• Competitive Salary: Earn a competitive USD salary matching your skills and experience.
• Remote Work: Full-time remote position.
• Paid Time Off: Generous PTO to support work-life balance.
• Health Insurance: Subsidized private health insurance coverage.
• Annual Salary Reviews: Regular performance-based salary evaluations.
• Training: Paid training and certification opportunities.

Ready to leverage your puzzle-solving skills? Join our team today!

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