Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Training Specialist do at Fisrv?

Reporting directly to the Issuer Solutions Client Training Manager, this role will have a significant impact on providing training sessions related to the Fiserv core system and products to our Issuer Solutions clients. The primary focus of the Training Specialist will be to deliver a comprehensive training program tailored specifically for our Issuer clients.

What you will do:

• Educate on the technical and functional aspects of the Fiserv system and products.

• Design and conduct training sessions for various skill levels. Implement the ‘Train the Trainer’ method for larger groups.

• Create high-quality training materials and programs using adult learning principles and effective instructional design techniques.

• Stay informed on system and product updates to enhance the training curriculum.

• Collaborate on customized training sessions for Issuer clients.

• Facilitate training sessions through different mediums such as virtual or in-person sessions at the Omaha location or the client's premises.

• Identify and recommend improvements to training methodologies, materials (including detailed objectives, job aids, and potential development outputs), processes, and team procedures.

• Engage with internal and external stakeholders to gather relevant content when needed to ensure the success of the training initiatives.

Basic Qualifications for Consideration :

• 5 or more years’ experience working in the banking, credit union or financial services industry

• 2 or more years technical training experience

• Bachelor’s degree in Education/Business /Marketing or a related field

• Experience in the production and delivery of hands-on training, webinar training, classroom style training, and ‘Train the Trainer’ courses

• Experienced in the production and delivery of hands-on training, webinar training, classroom style training, and ‘Train the Trainer’ courses.

Preferred Skills, Experience, and Education:

• Excellent verbal, written and group interpersonal skills

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)

• Experience in adult learning methodologies

• 2 or more years knowledge of Fiserv core products

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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