Job Description

Job Description

Job Description

Job Summary

The Turndown Attendant is responsible for creating a comfortable yet luxury experience for our guests at The Otesaga Resort Hotel. The Turndown Attendant's chief job duty is providing turndown services of guest rooms. This position is also responsible for conducting cleaning operations across several areas of the hotel, including but not limited to the Golf Pro Shop, the Fitness Center, dining rooms, and meeting rooms. Attention to detail is of utmost importance in this role.

Essential Job Functions

To successfully perform this job, an individual must perform each essential duty listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Provide on the floor assistance to hotel guests, Evening Supervisor, and co-workers.
• Ensure all restrooms are cleaned thoroughly at least once every two hours.
• Learn and educate on the Otesaga's process and policies.
• Suggest new ideas based on customer preferences and feedback.
• Monitor and maintain all areas of Public Space by cleaning table tops and fireplace areas, washing and/or dusting furniture and walls, cleaning windows and mirrors, stocking restrooms, collecting garbage, vacuuming, sweeping, and mopping floors
• Monitor and maintain veranda furniture
• Responsible for reporting any maintenance issues as they arise
• Responsible for providing turndown service in guest rooms including turning down bed (changing sheets if needed), closing blinds and drapes, emptying trash, replacing towels and amenities, wiping down surfaces
• Responsible for maintaining cleanliness at the Golf ProShop including cleaning restrooms thoroughly, dusting windowsills and tables, cleaning mirrors and windows, cleaning inside inoperative fireplace, sweeping, mopping, scrubbing floors, vacuuming and carpet cleaning of floors and stairs
• Receive and follow instructions from Manager, Inspector/Supervisors, Evening Supervisor.
• Work with appropriate manager to successfully respond to any guest complaints or concerns.
• Comply with all health, safety, and hygiene standards, policies, and regulations.
• Assist co-workers as needed.
• Perform any other job-related duties as assigned.

Education: High school diploma or general education degree (GED)

Required Experience:

The person in this position needs to:

• Minimum of 3 months experience in hospitality industry
• Preferred experience as a janitor, houseman or room attendant in a hotel, motel, nursing home or hospital setting
• Reliably commute or plan to relocate before starting work

Knowledge, Skills, & Abilities

• Ability to work evenings, weekends & holidays as required
• Strong knowledge of teamwork
• Sound knowledge of assisting guests as needed
• Excellent organizations and time management skills
• Set a positive tone and strong work ethic, leading by example.
• Knowledge of cleaning & disinfecting procedures
• Ability to walk and climb stairs during entire shift
• Responsible for providing guests with response to their requests in a timely matter
• Responsible for monitoring and maintaining supplies and amenities.
• Maintain professional presentation (must adhere to company and department dress code)
• Outstanding guest service skills
• Ability to determine proper chemical for cleaning tasks.
• Ability to clearly communicate both verbally and in writing

Physical Requirements:

These physical requirements for this position may be accomplished with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is frequently required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will frequently use hands to handle objects and tools and operate service equipment. The employee must regularly lift and/or move/push/pull up to 30 pounds. The employee will also frequently ascend and descend stairs when moving between public space areas and the guest floors. Vision abilities required by this job include close vision and color vision. Employees may use vision to monitor literature, material with logo, cleaning chemicals.

Work Conditions: The position will be required to work evenings, weekend, and holiday hours. While performing the duties of this job, the employee generally works in an indoor and outdoor of hotel environment with exposure to rain, cleaning chemicals, fumes, equipment. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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