Job Description

Job Description  

We are seeking a highly motivated and experienced General Manager to lead the pre-opening and grand opening of our new AC Marriott Hotel in Burlington, Vermont (Spring/Summer 2025). This role will be instrumental in establishing the hotel's brand identity, building a strong team, exceeding guest expectations, and managing the 53 attached residences. The successful candidate will have a proven track record of success in the hospitality industry, with a strong emphasis on guest satisfaction, operational excellence, and financial performance. 

Work Performed  

As General Manager, you are responsible for leading and managing all aspects of the AC Marriott Burlington's operation and for delivering results that contribute to the vision and overall success of the hotel. In this role, you are expected to hit hotel targets, manage profitability, and deliver an excellent guest experience.

• Oversee day-to-day operation of a 160-room hotel, 53 onsite residences, and maintain all standards of guest service
• Follow and embrace Marriott programs as directed
• Oversee the Front Desk, Reservations, Housekeeping, and Maintenance. Plus onsite food and beverage outlets (Rooftop Lounge and Restaurant)
• Interface with guests on a daily basis and resolving any concerns that may arise
• Work with Regional Manager and Vice President of Operations to plan budgets, payroll, and improve systems and revenue
• Assess and adjust performance throughout the year to stay profitable
• Ensure adherence to hotel and company policies and/or procedures
• Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.
• Facilitate the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Develop a strong knowledge of local market (demand generators, competitor strategy, and community impact/involvement opportunities)
• Ensure that all local, state, and federal rules and regulations, as well as any hotel policies and practices, are followed
• Ensure that each guest experience exceeds expectations
• Build and maintain working knowledge of restaurant operations

Requirements  

• 3 - 5 years of General Manager experience in 150+ rooms, including food and beverage and onsite residences
• Proven experience in managing a Marriott-branded hotel, with a strong understanding of Marriott's brand standards, systems, and culture
• Experience in hospitality sales and corporate guest experience
• Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information
• Ability to understand and provide excellent customer service
• Maintain a friendly, cheerful and courteous demeanor at all times
• Must be responsible and be able to work independently
• Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook + Suite, and more)
• Ability to stand for long periods of time
• Ability to lift/push up to 50 lbs
• Must be able to work onsite at the hotel location
• Ability to cover shifts as needed for associates
• Proficiency in the English language

Additional Preferred Skills/Qualities  

• Strong attention to detail
• Second language is a plus, preferably Spanish or French

Compensation  

$125,000 - $130,000 Annually

Benefits

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About AC Marriott Burlington

AC Hotels by Marriott is a stylish, contemporary hotel brand designed for the modern traveler. We offer a unique blend of European sophistication and purposeful design, creating a vibrant and enriching guest experience. This hotel features 161 guest rooms and 53 residences with a roof top lounge and restaurant.

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