Job Description

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

Job Description

Position Summary

Transports patients to and from nursing units, operating rooms, rehabilitation and imaging departments. Transports equipment, supplies, pharmaceuticals and mail to and from appropriate areas.

Principal Duties:
1. Maintains expertise to properly use related equipment to include:
a. wheelchairs 
b. stretchers 
c. beds 
d. IV pumps, tubing 
e. monitors 
f. oxygen 
2. Adheres to maintenance and equipment policies. Takes malfunctioning equipment out of service immediately and notifies proper department.
3. Identifies each patient by comparing run sheet request to individual ID band and chart.
4. Uses good body mechanics during transport and during transfer of patient.
5. Completes each transport in a timely fashion and documents productivity on a daily basis.
6. Completes mail run in a timely fashion when assigned, ensuring all mail is delivered on a daily basis

Customer Service: 

• Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
• Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
• Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
•  Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
• Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
• Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

Commitment to Co-Workers:

• Offers assistance to colleagues and other departments when needed.
• Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
• Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
• Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences. 
• Provides co-workers with a status.

Communication Etiquette: 

• Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
• Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
• Does not text or use e-mail during meetings (except for exigent or emergency situations).
• Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
• Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
• Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
• Returns email and voicemail messages promptly but no later than within one business day (24 hours).
• Always mindful of voice and language in public.

Self Management:

• Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program. 
• Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
• Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. 
• Completes mandatory, annual education and competency requirements. 
• Follows UMCRH safety, infection control and employee health standards. 
• Demonstrates responsibility for personal growth, development and professional knowledge and competency.
• Adhere to all UMCRH and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. 
• Reviews, signs, and adheres to UMCRH and/or departmental confidentiality statement.

Qualifications

Education/Knowledge 

• Attained Level: Entry level

Applicable Experience

• Experience (describe required & preferred): Previous hospital experience as a transporter or nursing aide preferred.

PROBLEM SOLVING
a. Entry Level - Service: Work requires the skills to read and understand instructions, add and subtract numbers, and make comparisons 
between numbers and letters. 
b. Administrative Support: Work requires the analytical skills to gather and interpret data in situations in which the information or 
problems are relatively routine. 
c. Technical: Problems resolved through well developed processes and procedures and requires basic scientific, mathematical or technical 
level training. 
d. Professional/Supervisory: Problems resolved mostly through defined processes and procedures, application of in-depth knowledge 
usually acquired through professional level training.
e. Management: Problems solved through independent interpretation of department and company guidelines, processes and procedures 
and application of in-depth, experience-based knowledge.
f. Advanced – Professional/Management: Complex problems involving various analyses, summarizing of information and data in order 
to solve problems through defined processes and procedures or independent interpretation of guidelines, application of in-depth 
knowledge usually acquired through advanced professional level training. Problems and situations may cross departmental/divisional 
lines. 
g. Senior Management: Highly complex problems requiring the application of scientific or technical principles, theories and concepts and 
in-depth, experience-based, cross-functional knowledge.
h. Executive Management: Work requires the analytical skills to identify and resolve extremely complex strategic and operational 
problems which require innovative solutions based on extensive, cross-functional knowledge

CONTACTS INSIDE & OUTSIDE FACILITY/CORPORATION
a. Outside the Department but Within the Company: Regular contacts outside the department, but generally within the company, to give 
or get information. 
b. Outside Company to Give and Receive Information: Regular contacts outside the Company to give or get information. Requires 
courtesy, tact, and some knowledge of Company procedures.
c. Within/Outside Company with Tact & Discretion: Frequent contacts, within or outside of the Company. Requires tact, discretion, and 
working knowledge of Corporate procedures and policies.
d. Within/outside Company; Considerable Tact/Discretion: Contacts, within or outside the Company, as a Company representative in a 
specialized area of knowledge or technical field. Requires considerable tact and discretion, and some persuasion to obtain approvals, 
consent and action.

TRANSPORTATION (Work Related)
a. Not applicable.
b. Required: Valid driver’s license with access to transportation. Must be insured for his/her state's minimum personal injury and property 
damage liability.
c. Required – Use Company Vehicle: Valid driver's license (Class C) in good standing. 
d. Preferred: Valid driver’s license with access to transportation. Must be insured for his/her state's minimum personal injury and property 
damage liability

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: $15.22- $22.8
• Other Compensation (if applicable):

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