Job Description

Job Description

Job Description

Description:

General Responsibilities

Responsible for directly planning and implementing Bank wide employee education which includes planning, coordinating, promoting, identifying, developing and delivering training activities/programs to support employee performance, development and customer service. Responsible for the planning, scheduling and implementation of a variety of training programs typically including new hire orientation and general instructional sessions for entry level Teller and other branch frontline positions. Responsible for implementing a training calendar to ensure timely communication and participation in available and required training programs. Administers programs either by personally conducting training sessions or by partnering with internal and/or external subject matter experts. Maintains records of performance and progress of those in training and prepares or coordinates the preparations of the training or procedural materials used.

Essential Duties

1. Regular attendance is required and will vary by position. For your specific schedule and hours, please discuss with your supervisor or division head. These hours are determined at the beginning of the year by your supervisor and are submitted to HR on the Budgeted Hours report. Based on need, the Bank does reserve the right to adapt at any point.
2. Participates in onboarding of new personnel and conducts training or coordinates training in various areas, i.e., branch services, customer service, product knowledge, and various regulations.
3. Maintains and updates a library of training resources, training manuals, online sources, and other training materials.
4. Maintains staff training records including attendance of training programs both internally and externally.
5. Responsible for the development and implementation of training programs for the Bank.
6. Assesses training needs for new and existing employees.
7. Assists departments in the creation of Procedure Manuals, when needed; provides for applicable training on new and/or modified procedures.
8. Administers bank-wide annual compliance training:

• Collaborates with personnel from Risk, BSA, Security, IT, and other department heads to select annual training plans each year and assigns plans to corresponding learning groups within the designated compliance training module.
• Monitors training completion by set due date.
• Provides reports from the Learning Management System (LMS) as needed for various bank examinations, etc.

9. Identify internal and external training programs to address competency gaps.

10. Organize, develop or source training programs to meet specific training needs.

11. Develop training aids such as manuals and handbooks.

12. Map out training plans for individual employees.

13. Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on the job coaching.

14. Provide feedback to program participants and management.

15. Evaluate and make recommendations on training material and methodology.

16. Performs administrative duties to support the training function.

17. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness.

Ancillary Duties

Performs other related duties as assigned or directed.

Job Location

Various branches with some remote work

Basic Qualifications

Education/Training: Associate degree, or bachelor’s degree in business or education related field normally required; or specialized bank education and training.

Skill(s): Excellent reading, writing, grammar, and mathematics skills; Excellent interpersonal relations and communicative skills; Effective presentation, facilitation and listening skills; Strong customer service orientation; Ability to work independently with minimal supervision; Ability to create training material using various software and utilizing technology to delivery methods; ability to stand, walk, stoop, climb, reach, push, and lift items weighing 30 lbs. or less.

Experience: A minimum of two (2) years of banking experience, to include working as a teller or customer service representative strongly preferred. Previous technical writing of manuals, policies and procedures preferred.

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